Shipping and Returns Policy

Delivery method
Products purchased on the Maccabi Retros website are delivered to the customer, by courier to the delivery address (delivery to the home), or to the collection point (delivery to collection point) entered during the purchase. The products are delivered by an external shipping company.

Shipping areas
Delivery of the products up to the shipping address is made for addresses within the State of Israel only and is subject to reasonable accessibility (infrastructure, security restrictions, etc.).

Notwithstanding the foregoing, it may not be possible to provide shipments to certain localities in Israel (including in accordance with the guidelines and policies of the external shipping company).

The shipping coordination will be done with the external shipping company who will contact the customer after the purchase.

Shipping costs

Home delivery:
For a purchase of up to NIS 400 (inclusive), the shipping cost is NIS 30.
For purchases over NIS 400 - delivery will be free of charge.

Delivery to collection point:
For a purchase of up to NIS 400 (inclusive), the shipping cost is NIS 15.
For purchases over NIS 400 - delivery will be free of charge.

Retros may change and update the shipping costs from time to time and the binding information in this regard will be presented to the customer when placing the order on the website.

Important Information:
- The cost of the shipping fee, if any, will appear on the transaction invoice that will be sent to the customer via the e-mail he will provide when ordering.
- Upon receipt of the order in the system we will send you an order confirmation with the order number
- On the day the package arrives, a representative from the shipping company will contact you in an SMS message
- If you choose to send the item to a collection point, it will be kept at the point for 10 days

- All orders are processed and shipped on business days only (Sunday to Thursday, not including holiday eves and holidays). Orders picked up on the system on Fridays or Saturdays will only be processed on the following Sunday.
- Retros will not be liable for any damages due to delays and / or delays caused as a result of force majeure, third parties and / or circumstances or events beyond its control.

Delivery time and activity days
The days of activity of the delivery service are: Sunday-Thursday.
The hours of operation of the delivery service are determined according to the external shipping company.
Business day ends at 3 p.m.

Home delivery:
The product will be delivered up to 7 business days from the business day on which the order was received and processed on the Maccabi Retro website, except for delivery to addresses in a list of several remote localities (as defined by the external shipping company).

Delivery to collection point:
The product will be delivered up to 5 business days from the business day on which the order was received and processed on the Maccabi Retro website, except for delivery to addresses in a list of several remote localities (as defined by the external shipping company).

Delivery coordination

To streamline shipping, we recommend that the shipping address you enter be the address you are at most of the day (residential address, place of work, etc.).

Retros will not be liable for any damage and / or loss or other indirect or consequential damage of any kind that will cause the shipment as a result of leaving the shipment in the alternative location.

If the external delivery company has not been able to coordinate the delivery of the delivery to the customer on at least 3 different dates, the delivery will be returned to Retros. Should a return shipment be required, the customer will be charged the full cost of the return shipment.

Cancellation of order and returns
The order cancellation policy will be subject to the Consumer Protection Law, 1981 (hereinafter: "the Consumer Protection Law"), and the provisions of the following section shall not derogate from it.
The purchase order of a product can be canceled from the date of the order until 14 days from the date of receipt of the actual product or from the date of receipt of the order confirmation - whichever is later.

The right of cancellation is not valid, inter alia, in the following cases:
Goods made especially for the customer.
A product that has been used beyond a reasonable use

The return shipping fee will apply to the customer - the product returns. 

If, after placing an order on the website, it becomes clear that the product is out of stock and / or that it cannot be delivered, an e-mail will be sent to the customer (or the company representative will contact him by phone) informing him of canceling the order without charging and / or refunding The customer has any claim against the company in this regard.

Refunds or credits do not include the cost of shipping.



Customer service and contact

For any issue or problem regarding the delivery and delivery of Retros products, you can contact the email address - contact@maccabi-retro.com